Terms

These terms

These terms apply to trips booked with Explore Pakistan. By confirming a booking you accept them on behalf of everyone travelling in your party.

Booking and payment

A booking is confirmed when we have received your deposit and sent you a written confirmation. Until then, prices and availability may change.

A deposit of 30% of the trip price confirms your booking. The balance is due 14 days before departure; for trips booked less than 14 days ahead, the full price is due at booking. You can pay by bank transfer, JazzCash, Easypaisa or cash.

Prices and what they include

What each trip includes and excludes is listed on its own page. Unless stated otherwise, prices exclude international and domestic flights, visas and travel insurance.

Prices are quoted in Pakistani rupees (PKR). The price in your written confirmation is the price you pay, unless a government permit, park or entry fee changes after you book, in which case we pass on only the difference and show you the new fee.

Changes and cancellation by you

If you cancel, tell us in writing. We refund what you have paid, less any costs we have already paid or committed on your behalf, such as hotel deposits, permits and transport bookings that cannot be recovered. We list those costs for you.

Changes to dates or party size are subject to availability and to any costs already incurred on your behalf.

Changes and cancellation by us

Mountain travel is weather-dependent. We may change a route, an order of days or an overnight stop in the interests of safety or because a road or pass has closed, and we will always aim for an equivalent alternative.

If we cancel a trip outright for reasons within our control, we refund everything you have paid us. If a trip cannot run for reasons outside anyone's control, such as a road closure, natural disaster or government order, we offer new dates or refund what we have not already spent on your behalf.

Insurance

Travel insurance covering mountain travel, medical treatment and evacuation is a condition of travelling with us. We may ask to see your policy details before departure.

Your responsibilities

You are responsible for carrying a valid CNIC, or a passport and visa if you are not a Pakistani citizen, for declaring medical conditions that could affect your trip, and for following the reasonable instructions of your guide.

We may end a traveller's participation without refund where their behaviour puts others at risk.

Liability

We take reasonable care in planning your trip and in choosing the drivers, guides, hotels and transport we use. We are not responsible for delays, changes or extra costs caused by events outside our control, such as weather, landslides, road or pass closures, flight cancellations, strikes or government orders, but we will help you make other arrangements.

Our liability for any claim is limited to the price you paid for the trip, except where the law of Pakistan does not allow that limit.

Complaints

Tell your guide first, because most things can be put right on the spot. If that does not resolve it, write to us through our contact page and we will respond within 14 days.

Governing law

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction over any dispute.

Changes to these terms

If we change these terms we will update the date below. The terms in force when you booked apply to your trip. Last updated: 5 October 2026.